Holiday Fail, Indeed.

You might have thought that a large, e-commerce-centric company like Pro Commerce, Inc. – owners of well-know brands like ProFlowers and Red Envelope – would know better than to send e-mail with deceptive subject lines, a clear and blatant violation of the CAN SPAM Act.

You’d have thought wrong.

I received the solicitation below with the subject line, “Flower Delivery Notice Failure.” I immediately assumed the message was a phish, possibly sent with data obtained in one of the recent ESP breaches. After all, I do have a Pro Flowers account, but I haven’t purchased from them in a few months.

But the message is signed with a valid DKIM signature and is authenticated with SPF, and both point at network assets under Pro Commerce’s control. They are not using an ESP; the mail came from their own servers, hosted in Cogent IP space.

Maybe they should consider using an ESP. They obviously could use a little help. I realize that businesses of every size are under enormous pressure to make their Q4 revenue numbers, but this is not the way to do it.

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